Solution patterns

The systems we build, described as patterns.

Recurring patterns from our delivery work: the operational situation as we usually find it, the system we build for it, and the difference it makes day to day.

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Logistics

Shipment tracking that stops living in WhatsApp

The situation

Drivers report by voice note, dispatch retypes into a spreadsheet, and customers phone the office for status. Nobody has one truthful view of where anything is.

What gets built

Driver-facing mobile capture with status, photo proof and location
One dispatch board with live status per shipment and exception flags
Automatic customer notifications on each status change
Integration into the existing accounting system for invoicing

What changes

Status calls collapse because customers are notified first
Proof of delivery is attached to the record, not lost in a chat
Dispatch spends its day on exceptions rather than data entry

E-commerce

Orders, stock and accounting in one loop

The situation

Shopify sells, a warehouse sheet tracks stock, and the accountant reconciles at month end. Overselling and mismatched numbers are routine.

What gets built

Two-way sync between the store, inventory and accounting
Stock thresholds with automatic purchase alerts
Unified order timeline including returns and refunds
Daily reconciliation report with mismatch detection

What changes

Stock figures stop disagreeing between systems
Month-end reconciliation becomes a review, not a rebuild
Returns are traceable end to end

Real estate

Lead-to-viewing pipeline with an AI qualifier

The situation

Leads arrive from portals, ads and WhatsApp. Agents chase whoever shouted last, and genuine buyers go cold in an inbox.

What gets built

Unified intake from every channel into one pipeline
AI qualification on budget, area and intent, with human review
Automatic viewing scheduling and reminders
Agent performance and response-time dashboard

What changes

Response time drops from hours to minutes
Every lead has an owner and a next action
Management sees the pipeline instead of asking for it

Clinics

Booking, reminders and records without the front-desk bottleneck

The situation

Appointments are booked by phone, reminders are manual, and no-shows are absorbed as a cost of doing business.

What gets built

Online booking with real availability per practitioner
Automated multilingual reminders on WhatsApp and SMS
Structured patient record with access control by role
Utilisation and no-show reporting

What changes

No-shows fall because reminders are consistent
Front desk stops being a switchboard
Capacity decisions are made on data, not intuition

Professional services

Intake, approval and delivery on one operating layer

The situation

Requests arrive by email, assignment happens in a spreadsheet, approvals happen verbally, and reporting is assembled by hand every week.

What gets built

Structured intake form feeding a single work queue
Rule-based triage and assignment with SLA timers
Approval gates with a recorded decision trail
Live delivery dashboard replacing the weekly report

What changes

Work stops waiting in individual inboxes
Escalation happens automatically before a deadline is missed
The weekly reporting effort disappears

Manufacturing & trade

Quotation and order desk with document automation

The situation

Quotes are built in spreadsheets, prices drift between salespeople, and every document is retyped from the last one.

What gets built

Central price and product catalogue with rules
Quote builder generating branded PDFs automatically
Approval thresholds for discounts
Conversion from accepted quote into an order record

What changes

Pricing becomes consistent across the team
Quote turnaround measured in minutes
Margin visibility per quote before it is sent

Representative examples of how we engineer solutions. Scope and outcomes are defined per project.

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